Purchasing a live customer support software will allow you to provide instant online assistance to your customers through a customizable chat forum linked to your website. Additionally, the customer support software comes with several features that help you track, record and manage online customer queries, complaints and concerns.
Everyone is aware that small to medium scale businesses often don’t have either the timeframe or the budget to invest in complex custom designed software for online customer assistance and support. Yet, they wish to stay abreast with this latest customer support innovation and offer effective live assistance. This is where live customer support software and outsourced live chat service adds great value. It is extremely cost-effective, installation is browser based (no CDs) and it is accomplished through an easy to follow set-up wizard that doesn’t take more than a few minutes. Subsequently, it is extremely user-friendly and can be operated and scaled up or down in the number of users and features it supports by non-technical personnel. It can also be customized, and you can choose your own look and functions setting for your chat window.
Using live customer support software also offers you other great advantages. Most importantly, you have the option of making your customer-operator chats completely secure and private, so that no unauthorized third party can view it. In addition to this, you can assign different operators to different departments of your organization or a single operator to multiple departments. Either way, the features provided by live chat software are designed to streamline operations, manage multiple chats smoothly and also transfer calls and messages between operators and departments. What’s more, this customer support software also supports most major languages of the world. So, it offers value even if you are dealing with a local clientele who prefer to interact in your native tongue.